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Return & Refund Policy

At The Princess Choice, your satisfaction means everything to us. If something isn’t quite right, we’ve made returns simple and straightforward — just follow the guidelines below.

Return Eligibility
You have 30 days from the date you receive your order to request a return. To be eligible:

  • The item must be in the same condition you received it — unworn, unused, with all tags attached and in its original packaging.
  • You’ll need to provide your receipt or proof of purchase.

How to Start a Return
To begin, simply email us at hello@theprincesschoice.com. Once your return is approved, we’ll send you clear instructions on how and where to send your package. Please note that any items returned without prior authorisation cannot be accepted, so do reach out to us first.

Damaged, Defective or Incorrect Items
We take great care in packing and shipping every order. In the rare case that your item arrives damaged, defective, or incorrect, please inspect it as soon as it arrives and contact us straight away. We’ll review the issue and make it right — whether that’s a replacement or a full refund.

Non-Returnable Items
For hygiene, safety, and quality reasons, some items can’t be returned. These include:

  • Personal-care and beauty products, cosmetics, and perfumes once opened or unsealed
  • Custom, made-to-order, stitched, or personalised items
  • Perishable goods
  • Any hazardous or flammable materials

If you’re unsure whether an item qualifies, just ask us before returning it and we’ll be happy to clarify.

Sale Items & Gift Cards
Please note that items bought during a sale, as well as gift cards, are not eligible for return.

Exchanges
The fastest way to get the item you want is to return your original purchase using the process above, and once it’s approved, place a new order for the replacement.

Order Cancellation & Cooling-Off Period
You may cancel your order free of charge at any time before it has been dispatched — simply contact us. For international orders, including those shipped to the European Union, you also have the right to cancel within 14 days of receiving your order without giving a reason, provided the item is returned unworn, unused, with tags and original packaging, along with proof of purchase.

Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved. Approved refunds are processed to your original payment method within 10 business days. Depending on your bank or card provider, it may take a little longer to appear on your statement. If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at hello@theprincesschoice.com and we’ll look into it right away.

Need Help?
For any questions about returns or refunds, reach out any time at hello@theprincesschoice.com — our team is always happy to help.

Last updated: 3 August 2026